Reference

Understand Your Rights on jili7969

These legal terms set out the rules that govern your account, your use of the platform, and how we handle your information — including payments made through GCash, Maya, and InstaPay.

Account Eligibility RulesData & Cookie PolicyGCash, Maya, InstaPay TransactionsUser Rights & RequestsJurisdiction-Dependent Access
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jili7969 Understand Your Rights on jili7969
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We handle your account information carefully and only collect what is needed to operate your account, process payments, and meet legal obligations. Here is how each key area works in practice — from the data we store to how you can request changes.

Data Retention

We keep account records, including GCash and InstaPay transaction logs, for as long as required by applicable Philippine law. You can request a summary of what we hold by contacting support through live chat or email.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Cookie Handling

Session cookies keep your lobby state and wallet selection active while you play. Analytics cookies are separate and can be switched off in your browser. Turning them off does not affect deposits or cashouts via Maya or GCash.

Requesting Changes

To correct a name mismatch between your account and your GCash or Maya wallet, submit a change request through the account help page. We verify the request against your original registration documents before applying any update.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you need to raise a legal concern, request your data, or ask about how these terms apply to your account — including GCash or Maya transaction disputes — our support team handles these through the channels below. For players in Makati and nearby areas, mobile live chat is the quickest path to a real response.

Live Chat Open live chat directly from your account page. This is the quickest way to raise a policy question or dispute a transaction linked to your GCash or Maya wallet.
Email Support Send detailed legal or data requests by email. Include your registered account name and the payment method involved — GCash, Maya, or InstaPay — so we can locate your records.
Account Help Page Your account dashboard includes a help section where you can submit a formal data access or correction request, and track its status without contacting support separately.

Answers to Your Legal and Policy Questions

These are the questions we hear most from account holders in the Philippines about how our terms apply, what rights you have, and how to act on them.

Account access is available to eligible individuals where local law in the Philippines permits online gaming. You must meet the age and eligibility requirements under applicable local law to register and use the platform.

We collect your registration details, login activity, and payment records — including GCash, Maya, and InstaPay transactions. This data is used to operate your account, process payments, and comply with legal obligations.

Send a data access request through live chat or by email. Include your registered account name and contact number. We aim to respond within a reasonable period as required under applicable Philippine data privacy rules.

You can request account closure and data deletion through the account help page. Note that some transaction records — such as GCash and InstaPay payment logs — may be retained as required by law even after deletion.

A name mismatch between your registered account and your GCash or Maya wallet can block a withdrawal. Submit a correction request through the account help page with supporting documents, and our team will verify and update the record.

Updated terms are published on this page. We may also send a notification to your registered contact, but the published version on this page is always the one in effect. Continued use after a change means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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